Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Due to the recent issues that have arrived from the Covid-19 outbreak, we are doing our best to abide by all health rules and navigate how to best run our business to best serve you (our customers) and to keep us safe. We are committed to continue working and fulfilling orders, please be patient with us as there may be delays in shipping or our processing time may seem to take a little longer. We are working with limited staff and hours. If anyone needs us during this time please reach out our customer service is open and we will respond as fast as we can! We promise you WILL receive your products!
FEOGI Support Team!
We ship directly to all customers across the globe. We use Global Domestic Shipping to ship our packages. Estimated Delivery for all orders is (2-4) Weeks.
Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, check your Promotions folder. If it still has not arrived please email our customer service email: Services@feogi.com Don't forgot to add us in your safe Email List.
If you receive a order confirmation and notice a mistake, with your order please email us at: Services@feogi.com
If your order has been processed or shipped we are unable to change the address on your order.
Easily keep track of your order by entering a few simple details located here: https://feogi.com/apps/trackingmore
We appreciate your purchase and are sorry to learn you need to cancel your order. We are able to cancel your order up to 3 hours after your order has been placed. Once your order is submitted, processing begins almost immediately. Please contact us at: Services@feogi.com if you'd like to cancel your order. If 3 hours have passed, you may wait for your order to arrive then return it please contact customer support if you wish to return your order. We will receive the return and process a refund within 14 business days.
Because the majority of our pieces are made to order, so we are able to speed up shipping times we sometimes ship packages separately, do not worry your other pieces will be arriving (most likely soon after.)
Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in a designated storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. Avoid storing the jewelry with rubber products.
Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a soft polishing cloth.
All of our pieces are made to order as we are constantly designing new pieces. After your purchase you should expect your items within 2-4 Weeks once shipped. Due to Covid-19 and the impending Delta outbreak packages may be delayed by 1-2 weeks.